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As a Field Auto Damage Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment. You must live in the Northwest Philadelphia, PA area to be eligible for this role. \u00a0
You\u2019ll wear a few hats to fill a few roles throughout your day that all require a level of experience.
The Customer Service Expert \u2013 you\u2019ll live into Allstate\u2019s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.\u00a0
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The Investigator \u2013 you\u2019ll confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage.\u00a0
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The Effective Communicator \u2013 you\u2019ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You\u2019ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.\u00a0
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The Negotiator \u2013 You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
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The Problem Solver \u2013 you\u2019ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.\u00a0
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The Recorder \u2013 you\u2019ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You\u2019ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.\u00a0
Sign-On Bonus:
You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. \u00a0This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.\u00a0
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is\u00a0$52,500.00-$86,500.00 per year\u00a0and is based on experience and qualifications.
Good Hands. Greater Together. \u2120
As a Fortune 100 company and industry leader, we provide a competitive salary \u2013 but that\u2019s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you\u2019ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.\u00a0For a full description of Allstate\u2019s benefits, visit https://www.allstate.jobs/benefits/
It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
- Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
- We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local Fair Chance laws.
To view the "Know Your Rights" poster click here. This poster summarizes the federal laws prohibiting job discrimination and explains how employees or applicants can file a complaint if they believe they have experienced discrimination.
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